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Location: Melbourne (on-site & work from home)

P1 Consulting is a niche, experienced organisation offering full ServiceNow professional and managed services across the ANZ region. P1 Consulting staff have been in the ServiceNow ecosystem for more than 12 years and were part of the first organisation to bring ServiceNow to Australia.
P1 Consulting has a goal to be a trusted advisor to each customer and is very successful in this regard. The company is expanding and now has a need for a System Administrator.

The ServiceNow Systems Administrator plays a vital role in the day-to-day administration of the ServiceNow platform. The role includes configuration changes, user administration, security workflow, platform upgrades, data management and integrations. 

KEY responsibilities (not limited to the following)

* The day-to-day administration, configuration, and maintenance of our ServiceNow production and development instances

* Configuration of the platform to on-board and off-board users

* Run regression testing on new platform versions and perform remediation tasks

* Assist in reverting customisations to out-of-the-box functionality

* Provide 1st level support to requests coming in from the IT & Service Desk teams (customer) and escalate to 2nd level within P1 Consulting

* Create and configure Business Rules, UI Policies, UI Actions and Scripts.

* Attend daily / weekly project update meetings

* Engage in project related work that is measured against agreed requirements

* Service catalogue administration with an aspect of development work.

* Creation of training and supporting documentation.

YOUR path to success

* 1-2 years’ experience as a ServiceNow System Administrator 

* Demonstrated experience in using troubleshooting skills and logically thinking through problems

* Ability to work as part of a team or on your own and a self-starter

* Experience with administering other ITSM platforms is desirable, but not a requirement

* Understanding of ITIL is desirable, but not a requirement

* Basic ServiceNow policies and scripting experience

* Required to be onsite (South Yarra) on average 2 days a week depending on Public Health Orders

About us

P1 Consulting is an Australian services and solutions company specialising in the ServiceNow platform.

Our Services

We identify, design and deliver to our customers efficient business processes and applications on ServiceNow. 


General Enquiries: